Objectives-To study the number, demography, and clinical details of patients who agreed or refused to attend centralised primary care centres for out of hours medical care and to study the satisfaction with the service of those who attended.
Design-Data collected by telephonists and doctors.
Satisfaction questionnaires given to patients who attended.
Stting-Five out of hours primary care centres in the United Kingdom.
Subjects-All patients contacting the deputising service to request medical help out of hours who were asked to attend a primary care centre.
The study terminated when 1000 patients had agreed to attend (200 from each centre). 1000 patients not agreeing to attend were also sampled.
The attendance rate varied from 8.9% to 52.3% in the five centres.
Mots-clés Pascal : Organisation, Centre santé, Extérieur, Horaire travail, Médecin, Evaluation, Satisfaction, Malade, Homme
Mots-clés Pascal anglais : Organization, Health center, Outer, Working time table, Physician, Evaluation, Satisfaction, Patient, Human
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 95-0173701
Code Inist : 002B30A04D. Création : 09/06/1995.