logo BDSP

Base documentaire


Votre avis nous intéresse

Le réseau BDSP met en oeuvre un projet d'innovation et d'amélioration de ses services, dans le souci constant de proposer des contenus de qualité adaptés aux besoins des utilisateurs.

Identifier de nouvelles sources de financements est la condition nécessaire pour assurer la poursuite et la pérennité de cet outil unique qu'est la BDSP, tout en le faisant évoluer.

Pour définir un nouveau modèle économique, nous avons besoin de votre avis : merci de répondre à notre enquête (temps estimé : 5 minutes).

Participer maintenant
Participer plus tard J'ai déjà participé

  1. Information as a fundamental attribute among outpatients attending the nuclear medicine service of a university hospital.

    Article - En anglais

    The aim of this study was to assess outpatients'satisfaction with the service received in the nuclear medicine service of the Hospital Clinic i Provincial of Barcelona in February 1993.

    The patients were randomly assigned to one of two groups : group 1 received information about their diagnostic procedure, whereas group 2 did not (a control group).

    A questionnaire was used to assess patients'degree of satisfaction.

    The questionnaire was administered to 803 patients, 243 (30.26%) of whom completed it and returned it.

    The following factors were significantly related to high scores on the satisfaction scale : age (P<0.015), waiting time (P<0.001), treatment by assisting personnel (P<0.001), treatment by personnel at the service reception (P<0.01), waiting room habitability (P<0.01), communication variables (P<0.03) and low scores on the anxiety scale (P<0.02).

    Group 1 perceived more positively treatment by personnel at reception (P<0.041), treatment by assisting personnel (P<0.027), waiting room habitability (P<0.035) and communication variables (P<0.001).

    The anxiety scale scores among this group were significantly lower.

    We conclude that when information is supplied to patients, their anxiety decreases before a diagnostic procedure, which significantly improves their perception of the factors that generate satisfaction among patients.

    Mots-clés Pascal : Information, Aide décision, Malade, Satisfaction, Médecine nucléaire, Questionnaire, Traitement

    Mots-clés Pascal anglais : Information, Decision aid, Patient, Satisfaction, Nuclear medicine, Questionnaire, Treatment

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 95-0145006

    Code Inist : 002B30A01B. Création : 09/06/1995.