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  1. Information as a fundamental attribute among outpatients attending the nuclear medicine service of a university hospital.

    Article - En anglais

    The aim of this study was to assess outpatients'satisfaction with the service received in the nuclear medicine service of the Hospital Clinic i Provincial of Barcelona in February 1993.

    The patients were randomly assigned to one of two groups : group 1 received information about their diagnostic procedure, whereas group 2 did not (a control group).

    A questionnaire was used to assess patients'degree of satisfaction.

    The questionnaire was administered to 803 patients, 243 (30.26%) of whom completed it and returned it.

    The following factors were significantly related to high scores on the satisfaction scale : age (P<0.015), waiting time (P<0.001), treatment by assisting personnel (P<0.001), treatment by personnel at the service reception (P<0.01), waiting room habitability (P<0.01), communication variables (P<0.03) and low scores on the anxiety scale (P<0.02).

    Group 1 perceived more positively treatment by personnel at reception (P<0.041), treatment by assisting personnel (P<0.027), waiting room habitability (P<0.035) and communication variables (P<0.001).

    The anxiety scale scores among this group were significantly lower.

    We conclude that when information is supplied to patients, their anxiety decreases before a diagnostic procedure, which significantly improves their perception of the factors that generate satisfaction among patients.

    Mots-clés Pascal : Information, Aide décision, Malade, Satisfaction, Médecine nucléaire, Questionnaire, Traitement

    Mots-clés Pascal anglais : Information, Decision aid, Patient, Satisfaction, Nuclear medicine, Questionnaire, Treatment

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 95-0145006

    Code Inist : 002B30A01B. Création : 09/06/1995.