The aim of this study was to assess outpatients'satisfaction with the service received in the nuclear medicine service of the Hospital Clinic i Provincial of Barcelona in February 1993.
The patients were randomly assigned to one of two groups : group 1 received information about their diagnostic procedure, whereas group 2 did not (a control group).
A questionnaire was used to assess patients'degree of satisfaction.
The questionnaire was administered to 803 patients, 243 (30.26%) of whom completed it and returned it.
The following factors were significantly related to high scores on the satisfaction scale : age (P<0.015), waiting time (P<0.001), treatment by assisting personnel (P<0.001), treatment by personnel at the service reception (P<0.01), waiting room habitability (P<0.01), communication variables (P<0.03) and low scores on the anxiety scale (P<0.02).
Group 1 perceived more positively treatment by personnel at reception (P<0.041), treatment by assisting personnel (P<0.027), waiting room habitability (P<0.035) and communication variables (P<0.001).
The anxiety scale scores among this group were significantly lower.
We conclude that when information is supplied to patients, their anxiety decreases before a diagnostic procedure, which significantly improves their perception of the factors that generate satisfaction among patients.
Mots-clés Pascal : Information, Aide décision, Malade, Satisfaction, Médecine nucléaire, Questionnaire, Traitement
Mots-clés Pascal anglais : Information, Decision aid, Patient, Satisfaction, Nuclear medicine, Questionnaire, Treatment
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 95-0145006
Code Inist : 002B30A01B. Création : 09/06/1995.