Routine, office-hour, patient-directed telephone calls to a general and multispecialty-university, private-practice clinic were surveyed.
The calls were short, averaging 1 to 2 minutes.
Two-thirds of the calls concerned medications, and 13% were for new medical problems.
Patients called with a variety of chronic conditions and less commonly for new problems.
Medications such as antihypertensives, antibiotics, and diuretics were prescribed and refilled.
The role of telephone medicine in providing access in some managed-care settings is yet to be studied.
Mots-clés Pascal : Pratique professionnelle, Secteur privé, Appel téléphonique, Etude statistique, Homme, Triage, Diagnostic, Relation médecin malade
Mots-clés Pascal anglais : Professional practice, Private sector, Telephone call, Statistical study, Human, Sorting, Diagnosis, Physician patient relation
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 94-0701360
Code Inist : 002B30A05. Création : 09/06/1995.