Community satisfaction with primary health care services : an evaluation undertaken in the Morogoro Region of Tanzania.
Satisfaction is an important element of the quality of health care, often determining patient willingness to comply with treatment and influencing the effectiveness of care.
However, few specific assessments of patient satisfaction in developing countries have been undertaken.
This paper presents findings from such a study, carried out in Tanzania and primarily undertaken through the use of qualitative interviewing techniques.
The study illustrates the perceived problems of the care available, such as structural and inter-personal skill failings, both of which were seen to influence drug availability and maternal services-key weaknesses of the available care.
Health centres were perceived to be little better than dispensaries.
Mots-clés Pascal : Satisfaction, Soin santé primaire, Qualité, Homme, Système santé, Tanzanie, Milieu rural, Perception sociale, Centre santé, Afrique
Mots-clés Pascal anglais : Satisfaction, Primary health care, Quality, Human, Health system, Tanzania, Rural environment, Social perception, Health center, Africa
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 94-0566328
Code Inist : 002B30A01B. Création : 09/06/1995.