This study investigated the relationship of harassment by patients, feelings of inequity and social support on burnout in a national exemplary sample of 567 Dutch general practitioners.
Burnout was measured using the Maslach Burnout Inventory.
LISREL VII was employed to test an a priori specified linear structural equation model that was based on equity theory.
This model that was successfully fitted to the data postulates that:
(1) burnout consists of two dimensions: emotional exhaustion, and negative attitudes towards one's patients and towards oneself (i.e., depersonalization and reduced personal accomplishment);
(2) feelings of inequity and social support play an intervening role between harassment by patients and emotional exhaustion;
(3) emotional exhaustion fosters a negative attitude, which in its turn aggravates the doctors poor relationships with his or her patients.
Mots-clés Pascal : Médecin généraliste, Epuisement usure, Stress, Relation médecin malade, Support social, Attitude, Emotion émotivité, Personnalité, Interaction sociale, Adulte, Homme
Mots-clés Pascal anglais : General practitioner, Occupational burnout, Stress, Physician patient relation, Social support, Attitude, Emotionality, Personality, Social interaction, Adult, Human
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 94-0437177
Code Inist : 002B30A05. Création : 199406.