The purpose of this study was to determine whether total quality management techniques could be used to speed radiologists'performance on the task of signing reports.
Total quality management represents a group of tools that can be used to improve the functioning of complex processes in the workplace.
The steps involved in our total quality management project were as follows: (1) commit to improving radiologists' performance, (2) commission an interdisciplinary study team, (3) propose hypotheses for the causes of signing delays, (4) identify the key issues constraining performance (Pareto analysis), (5) intervene to correct systematic problems in a test system, (6) evaluate the results of intervention on radiologists' report signing performance, and (7) hold the gains achieved by the intervention.
Mots-clés Pascal : Radiologie, Assurance qualité, Technique, Signature, Optimisation, Assistance ordinateur, Système santé
Mots-clés Pascal anglais : Radiology, Quality assurance, Technique, Signing, Optimization, Computer aid, Health system
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 94-0324574
Code Inist : 002B30A01B. Création : 199406.