Development and evaluation of an information system for quality assurance.
The aim of this study was to develop and evaluate an information system for monitoring impact of acute hospital care on health status of elderly patients, burden on carers, and consumer satisfaction with care.
The study was undertaken on four acute care wards of an elderly care unit of a teaching hospital.
We used a consensus-building process to achieve within-and-between-team convergence of policy and practice in the use of structured assessments on three wards, with parallel data collection by a research nurse on one ward.
We describe the changes to our working practices, the costs of data collection, staff attitudes to the system and the assessment instruments, using 5-point Likert Scales, with additional in-depth interviews with senior staff for their attitudes to the system.
Mots-clés Pascal : Service santé, Service hospitalier, Gériatrie, Qualité service, Assurance qualité, Hôpital, Evaluation, Système information, Modèle, Vieillard, Homme
Mots-clés Pascal anglais : Health service, Hospital ward, Geriatrics, Service quality, Quality assurance, Hospital, Evaluation, Information system, Models, Elderly, Human
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 94-0302631
Code Inist : 002B30A01C. Création : 199406.