Coping with job stress: which strategies work best?
In a four-wave panel study the coping styles of case managers hired to work with seriously and persistently mentally ill clients were measured at entry to the job.
Workers' degree of stress, strain and negative consequences, such as burnout, job dissatisfaction, physical symptoms, intention to quit and life dissatisfaction, were assessed at subsequent time periods (three, 12 and/or 18 months later).
Depending on time period and outcome variable studied, the effect of coping was examined in between 39 and 51 workers.
The results showed that control-oriented coping strategies clearly acted as work stress buffers, and that those who relied exclusively on avoidance coping strategies reported higher general levels of negative consequences three months later.
Mots-clés Pascal : Service santé, Personnel sanitaire, Gestion administrative, Psychiatrie, Santé mentale, Condition travail, Stress, Coping, Stratégie, Satisfaction professionnelle, Epuisement usure, Etats Unis, Amérique du Nord, Amérique, Etude longitudinale, Adulte, Homme, Suivi cas
Mots-clés Pascal anglais : Health service, Health staff, Administrative management, Psychiatry, Mental health, Working condition, Stress, Coping, Strategy, Job satisfaction, Occupational burnout, United States, North America, America, Follow up study, Adult, Human
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 94-0072840
Code Inist : 002B18H04. Création : 199406.