After-hours telephone coverage : the application of an area-wide telephone triage and advice system for pediatric practices.
After-hours telephone calls are a stressful and frustrating aspect of pediatric practice.
At the request of private practice pediatricians in Denver, a metropolitan area-wide system was created to manage after-hours pediatric telephone calls and after-hours patient care.
This system, the After-Hours Program (AHP), uses specially trained pediatric nurses with standardized protocols to provide after-hours telephone triage and advice for the patients of 92 Denver pediatricians, representing 56 practices.
This report describes the AHP, presents data from 4 years' experience with the program, and describes results of our evaluation of the following aspects of the program: subscribing physician satisfaction, parent satisfaction, the accuracy and appropriateness of telephone triage, and program costs.
Mots-clés Pascal : Personnel sanitaire, Médecin, Pédiatrie, Spécialité médicale, Appel téléphonique, Urgence, Analyse statistique, Programme sanitaire, Evaluation, Enfant, Homme
Mots-clés Pascal anglais : Health staff, Physician, Pediatrics, Medical specialty, Telephone call, Emergency, Statistical analysis, Sanitary program, Evaluation, Child, Human
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 94-0047357
Code Inist : 002B30A05. Création : 199406.