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  1. After-hours telephone coverage : the application of an area-wide telephone triage and advice system for pediatric practices.

    Article - En anglais

    Background

    After-hours telephone calls are a stressful and frustrating aspect of pediatric practice.

    At the request of private practice pediatricians in Denver, a metropolitan area-wide system was created to manage after-hours pediatric telephone calls and after-hours patient care.

    This system, the After-Hours Program (AHP), uses specially trained pediatric nurses with standardized protocols to provide after-hours telephone triage and advice for the patients of 92 Denver pediatricians, representing 56 practices.

    Objectives

    This report describes the AHP, presents data from 4 years' experience with the program, and describes results of our evaluation of the following aspects of the program: subscribing physician satisfaction, parent satisfaction, the accuracy and appropriateness of telephone triage, and program costs.

    Mots-clés Pascal : Personnel sanitaire, Médecin, Pédiatrie, Spécialité médicale, Appel téléphonique, Urgence, Analyse statistique, Programme sanitaire, Evaluation, Enfant, Homme

    Mots-clés Pascal anglais : Health staff, Physician, Pediatrics, Medical specialty, Telephone call, Emergency, Statistical analysis, Sanitary program, Evaluation, Child, Human

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 94-0047357

    Code Inist : 002B30A05. Création : 199406.