Service organizations that strive for growth in a competitive environment face a difficult task of capacity planning.
Adequate facility size that provides quality service in a cost-effective manner is critical to the success and long-term viability of the organization.
The process of determining the desired level of capacity must include an impact evaluation of various capacity alternatives and the levels of anticipated demand on service quality and revenues.
Queuing problems occur in operations, including the design of facility layouts, staffing decisions, and physical capacity problems.
Queuing theory is useful in analyzing many of the problems associated with process design.
Analytical queuing models may be used to obtain a first approximation to a queuing problem or to make a low-cost analysis.
Mots-clés Pascal : Organisation, Service hospitalier, Gestion personnel, Système attente, Analyse coût efficacité, Modèle statistique, Equipement, Expansion, Planification, Aide décision, Gestion
Mots-clés Pascal anglais : Organization, Hospital ward, Staff management, Queueing system, Cost efficiency analysis, Statistical model, Equipment, Expansion, Planning, Decision aid, Management
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 93-0663049
Code Inist : 002B30A04D. Création : 199406.