Patient satisfaction with communication in general surgery : problems of measurement and improvement.
The research reported here is taken from a pilot inquiry into patient experiences of general surgery provided in National Health Service hospitals.
This study sought to identify how the cross section of patients facing general surgery experienced communication and information problems particular to their surgical « settings », how such discontent is understood or rationalised by them, and consequently how it would be reported to relatives or researchers.
Drawing on interviews with patients and surgical staff, the paper explores the range of communication difficulties facing certain types of patient which arise from the hospital setting and the routines and rituals of service providers.
Mots-clés Pascal : Relation médecin malade, Satisfaction, Equipe soignante, Chirurgie, Communication information, Consultation hospitalière, Hôpital, Homme, Royaume Uni, Europe, Relation soignant soigné
Mots-clés Pascal anglais : Physician patient relation, Satisfaction, Hospital staff, Surgery, Information communication, Hospital consultation, Hospital, Human, United Kingdom, Europe, Health staff patient relation
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 93-0584592
Code Inist : 002B30A04A. Création : 199406.