Parental and professional responses to questionnaires evaluating a paediatric disability service are reported and the viability of auditing structural, process, and outcome aspects of clinical practice are discussed.
Expectations of waiting time to first appointment (met for only 52% of consumers) illustrate structural issues.
Process issues are reflected in consumer reactions to outreach work (for example, 94% of parents and 84% of professionals found this supportive).
Outcome measures such as consumer satisfaction with the service (76% of consumers reported being « very satisfied » and 20% « fairly satisfied ») suggest that service aims are being met.
Mots-clés Pascal : Handicap, Evaluation, Service hospitalier, Enfant, Homme, Santé mentale, Qualité service, Audit
Mots-clés Pascal anglais : Handicap, Evaluation, Hospital ward, Child, Human, Mental health, Service quality
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 93-0344203
Code Inist : 002B30A01C. Création : 199406.