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  1. Emergency department satisfaction : what matters most ?

    Article - En anglais

    Study objective

    To determine the relative importance of variables correlated with patient satisfaction with emergency department care and service.


    Retrospective telephone survey targeting all patients who visited the Panorama City Kaiser Permanente ED from April 4 to April 17, 1991.

    Patients were contacted within one week of their discharge from the ED or hospital.


    Two hundred fifty-eight ED patients completed telephone surveys.

    Fifty-one percent of the respondents were male, and the mean age was 53 years.

    The majority of the respondents were white (70%), the most common service received was medical (82%).

    Mots-clés Pascal : Satisfaction, Service hospitalier, Malade, Urgence, Etude statistique, Etats Unis, Amérique du Nord, Amérique, Homme

    Mots-clés Pascal anglais : Satisfaction, Hospital ward, Patient, Emergency, Statistical study, United States, North America, America, Human

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 93-0325164

    Code Inist : 002B27B14C. Création : 199406.