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  1. Waiting list hurdles and the role of the pre-surgical booking clinic.

    Article - En anglais

    Patients requiring surgery have two main hurdles to cross - long waiting lists and the risk of late cancellation when dates become available.

    A study was conducted to investigate the inconvenience caused by late cancellation, and to show how the pre-surgical assessment clinic can be utilised to reduce the dissatisfaction and disappointment of the current waiting list system in surgery.

    Mots-clés Pascal : Qualité service, Liste, Prétraitement, Chirurgie, Homme

    Mots-clés Pascal anglais : Service quality, List, Pretreatment, Surgery, Human

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 93-0150429

    Code Inist : 002B30A04D. Création : 199406.