Waiting list hurdles and the role of the pre-surgical booking clinic.
Patients requiring surgery have two main hurdles to cross - long waiting lists and the risk of late cancellation when dates become available.
A study was conducted to investigate the inconvenience caused by late cancellation, and to show how the pre-surgical assessment clinic can be utilised to reduce the dissatisfaction and disappointment of the current waiting list system in surgery.
Mots-clés Pascal : Qualité service, Liste, Prétraitement, Chirurgie, Homme
Mots-clés Pascal anglais : Service quality, List, Pretreatment, Surgery, Human
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 93-0150429
Code Inist : 002B30A04D. Création : 199406.