Tensions between mental health practitioners and their colleagues in quality assurance can be reduced.
A sociological view of the evolution of psychiatric practice from the doctor-patient dyad to the therapist-patient-third party triad and of the discontinuity between the new structure and the culture of professional practice frames the discussion.
Drawing on approaches to quality developed in business settings, it is argued that third parties as well as patients are « customers » and that a different approach to quality is appropriate to each.
Crosby's methodology is recommended as relevant to the management of relationships with third parties.
Mots-clés Pascal : Santé mentale, Assurance qualité, Psychiatrie, Pratique professionnelle, Qualité service, Relation médecin malade, Organisation santé, Economie santé, Etats Unis, Amérique du Nord, Amérique, Homme
Mots-clés Pascal anglais : Mental health, Quality assurance, Psychiatry, Professional practice, Service quality, Physician patient relation, Public health organization, Health economy, United States, North America, America, Human
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 93-0058556
Code Inist : 002B18H05. Création : 199406.