This paper examines the context in which a concern for evaluation in mental health services has emerged.
Quality assurance activities are seen as the main method of evaluating such services at the present time.
A distinction is made between internal and external approaches to quality assurance and an example of each method is examined for its strengths and weaknesses.
Successful quality assurance programmes are seen as being dependent on an amalgamation of these two approaches and two generic systems which adopt this method, « QUARTZ » and « Psychiatric Monitor » are considered for their strengths and weaknesses.
Mots-clés Pascal : Service santé, Santé mentale, Assurance qualité, Evaluation, Méthode mesure, Organisation santé, Système santé, Royaume Uni, Europe
Mots-clés Pascal anglais : Health service, Mental health, Quality assurance, Evaluation, Measurement method, Public health organization, Health system, United Kingdom, Europe
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 92-0458375
Code Inist : 002B18H05. Création : 199406.