Total quality management (TQM) is a participative, systematic approach to planning and implementing a continuous organizational improvement process.
Its approach is focused on satisfying customers' expectations, identifying problems, building commitment, and promoting open decision-making among workers.
TQM applies analytical tools, such as flow and statistical charts and check sheets, to gather data about activities within an organization.
TQM uses process techniques, such as nominal groups, brainstorming, and consensus forming to facilitate communication and decision making.
Mots-clés Pascal : Planification, Méthodologie, Secteur public, Service santé, Système santé, Assurance qualité, Etats Unis, Amérique du Nord, Amérique, Organisation santé
Mots-clés Pascal anglais : Planning, Methodology, Public sector, Health service, Health system, Quality assurance, United States, North America, America, Public health organization
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 92-0376053
Code Inist : 002B30A01C. Création : 199406.