Information-giving in medical consultations : the influence of patients' communicative styles and personal characteristics.
In this paper, it is argued that the amount of information physicians provide patients during medical consultations may be influenced by two sets of factors, patients' personal characteristics (age, sex, education, and anxiety) and patients' communicative styles (question-asking, opinion-giving, and expression of concern).
The analysis of audiovisual recordings of 41 physician-patient consultations in a family practice clinic revealed several notable findings: (a) information regarding diagnosis and health matters was primarily related to the patient's anxiety, education, and question-asking, (b) information regarding treatment was primarily a function of the patient's question-asking and expresion of concerns, and (c) patients' assertiveness and expressiveness were strongly influenced by physicians' use of « partnership-building » utterances that solicited the patient's questions, concerns, and opinions.
Mots-clés Pascal : Relation médecin malade, Information thérapeutique, Consultation privée, Communication, Entretien, Perception sociale, Homme
Mots-clés Pascal anglais : Physician patient relation, Therapeutic information, Private consultation, Communication, Interview, Social perception, Human
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 91-0506802
Code Inist : 002B30. Création : 199406.