logo BDSP

Base documentaire

Fermeture du portail BDSP le 1er juillet 2019. En savoir plus...

  1. Telephone nursing : Calls and caller satisfaction.

    Article - En anglais

    To understand the function of telephone nursing, every call to the Medical Call Centre in Stockholm was recorded during one week (n=2866).

    Every tenth caller (n=203) was asked to answer a mailed questionnaire about consultation and satisfaction.

    The most common reason for calling was symptoms of infection.

    The predominant outcome was self-care advice (49%). In the mailed questionnaire 85% of respondents stated that they had followed the advice and 95% were satisfied with their consultation.

    Compared to earlier studies of calls to health-care centres and accident and emergency departments, a larger proportion of the callers were advised to see a physician.

    The Call Centre we examined proved to be more inclined to give self-care advice than other health-care settings.

    Mots-clés Pascal : Soin, Conseil, Personnel sanitaire, Entretien, Téléphone, Evaluation, Satisfaction, Autoperception, Homme, Suède, Europe, Système santé

    Mots-clés Pascal anglais : Care, Council, Health staff, Interview, Telephone, Evaluation, Satisfaction, Self perception, Human, Sweden, Europe, Health system

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 99-0450847

    Code Inist : 002B30A01B. Création : 22/03/2000.

Fermeture du portail BDSP le 1er juillet 2019

Nous avons le regret de vous informer de la fermeture du portail BDSP le 1er juillet 2019. Du 1er janvier au 30 juin 2019, le site et ses services resteront accessibles mais ne seront plus alimentés, ni mis à jour. En savoir plus...