Communication skills training in oncology : Description and preliminary outcomes of workshops on breaking bad news and managing patient reactions to illness.
Cancer clinicians do not receive routine training in the psychosocial aspects of patient care such as how to communicate bad news or respond to patients who have unrealistic expectations of cure.
Postgraduate workshops may be an effective way to increase interpersonal skills in managing these stressful patient encounters.
The authors conducted 2 half-day workshops for oncology faculty, one on breaking bad news and one on dealing with problem situations.
Participants met in a large group for didactic presentations and then small groups in which they used role-play and discussion to problem-solve difficult cases from their practices.
The small groups were assisted in their work by trained physician facilitators.
The workshops were evaluated by means of a follow-up satisfaction questionnaire as well as a self-efficacy measure, which was administered before and after the workshops.
Twenty-seven faculty and 2 oncology fellows participated in the training programs.
Satisfaction questionnaires showed that the programs met the educational objectives and were considered to be useful and relevant by the participants.
Self-efficacy questionnaires revealed an increase in confidence in communicating bad news and managing problem situation cases from before to after the workshop.
The majority of attendees welcomed the opportunity to discuss their difficult cases with colleagues. (...)
Mots-clés Pascal : Tumeur maligne, Relation médecin malade, Communication information, Formation, Médecin, Homme
Mots-clés Pascal anglais : Malignant tumor, Physician patient relation, Information communication, Formation, Physician, Human
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 99-0434614
Code Inist : 002B30A09. Création : 22/03/2000.