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  1. Shifting services from secondary to primary care : stakeholders'views of the barriers.

    Article - En anglais

    Objectives 

    To identify the barriers to shifting services from secondary to primary care perceived by the involved stakeholders.

    Methods 

    Forty-five semi-structured interviews with stakeholders from primary care, acute and community hospitals, purchasers (health authorities) and other agencies involved in two contrasting initiatives to shift services.

    Results 

    Stakeholders perceived similar barriers in the two initiatives :

    • disinvesting from existing providers ;

    • lack of information on activity and costs ;

    • uncertainty over the quality of the proposed alternative service ;

    • concern about an increasing workload in primary care ;

    • diversity of views within primary care ;

    • difficulties in communication between the many agencies involved ;

    • and lack of leadership by purchasers.

    Conclusions 

    Service shifts which involve disinvestment from existing providers and collaboration between agencies with different views and interests will inevitably face a range of barriers.

    Attempts to shift services by disinvesting from secondary care are likely to encounter the greatest difficulties.

    Attempts to shift without concomitant disinvestment may also be slow because of the difficulties of multi-agency collaboration.

    Frustration will be reduced if those involved have a realistic understanding of the difficulties rather than being surprised and overwhelmed by them.

    (Résumé d'auteur).

    Mots-clés Pascal : Entretien, Hôpital, Santé communautaire, Statut, Financement, Soin santé primaire, Qualité, Soin, Dépense, Santé

    Mots-clés Pascal anglais : Interview, Hospital, Community health, Status, Financing, Primary health care, Quality, Care, Expenditure, Health

    Notice produite par :
    ORS Auvergne - Observatoire Régional de la Santé d'Auvergne

    Code Inist : 002B30A11. Création : 14/12/1999.