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  1. The Built Environment as a Component of Quality Care : Understanding and Including the Patient's Perspective.

    Article - En anglais

    Background 

    Although there has been little systematic assessment of how the built environment of health care facilities affects the quality of care, the built environment is a major element of structure of care-one of three facets of quality.

    Yet in contrast to the growing trend of using consumer perceptions of both processes and outcomes of care in QI activities, quality assessments of the structure of care do not currently rely on patient feedback.

    Purpose of project 

    During the initial phase of a multiphase project, nine focus groups were conducted in 1997 to identify the salient dimensions of experience from the patient's perspective.

    The content of these focus groups guided the development of assessment tools in the second phase of the project, which began in February 1998.

    Findings 

    Participants in three focus groups that were held in each of three settings-ambulatory care, acute care, and long term care-described in detail a variety of reactions to the built environment.

    Analysis revealed eight consistent themes in what patients and family member consumers look for in the built environment of health care.

    In all three settings, they want an environment, for example, that facilitates a connection to staff and caregivers, is conducive to a sense of wellbeing, and facilitates a connection to the outside world.

    Discussion 

    Data derived from the focus group research has guided the development of quantitative survey and assessment tools. (...)

    Mots-clés Pascal : Hôpital, Architecture hospitalière, Sécurité, Qualité, Soin

    Mots-clés Pascal anglais : Hospital, Hospital architecture, Safety, Quality, Care

    Notice produite par :
    ORS Auvergne - Observatoire Régional de la Santé d'Auvergne

    Code Inist : 002B30A11. Création : 14/12/1999.