To promote a continuing dialogue among innovators in patient-centered health care quality assessment and improvement, The Picker Institute (Boston) sponsored conferences in 1995 and 1996, and in July 1997 launched the first of its summer symposia designed primarily for its clients.
This overview summarizes the work and ideas presented at The Picker Institute's second summer symposium, « Through the Patient's Eyes : Improvement Strategies That Work », held in Cambridge, Massachusetts, on July 9-10,1998.
Plenary session speaker David H. Gustafson, PhD, emphasized four key themes in his discussion of breakthrough improvement and service-focus on customers, innovation through information technology, an empirical methodology for predicting success, and leadership.
Donald M. Berwick, MD, argued that it is better to treat the consumer not as an inspector but as an integral element in the total system of health care.
In the closing plenary session, John Stone, MD, stated that although physicians like to think of themselves as teachers, it is the patients who teach them with the stories they bring. « Listen to the patient », he concluded. « The patient is telling you the diagnosis. » Health care researchers and professionals, representing a wide variety of settings and patient conditions, reported in breakout sessions on their practical experiences using patient-generated data on quality and strategies for improving care. (...)
Mots-clés Pascal : Congrès, Enfant, Evaluation, Hôpital, Consommateur, Soin, Qualité, Sciences humaines, Satisfaction, Utilisateur
Mots-clés Pascal anglais : Congress, Child, Evaluation, Hospital, Consumer, Care, Quality, Humanities, Satisfaction, User
Notice produite par :
ORS Auvergne - Observatoire Régional de la Santé d'Auvergne
Code Inist : 002B30A11. Création : 14/12/1999.