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  1. Factors affecting the quality of nursing care : The patient's perspective.

    Article - En anglais

    The study described in this paper explored the adult patient's perspective of quality nursing care in acute-care hospital settings in Western Australia.

    Using grounded theory methodology, the author sought also to discover factors perceived by patients to influence the delivery of high quality nursing care.

    The findings revealed that patients perceived different levels, in terms of quality, of the care delivered.

    The level of quality of care was found to depend on certain contextual and intervening conditions pertaining to the broader environment, the organisation and personal factors of the nurse and patient.

    Variations in patient satisfaction and patients'feelings of vulnerability were related to the levels of care they received.

    The factors perceived by patients as either inhibiting or enhancing the quality of nursing care are the focus of this paper.

    Mots-clés Pascal : Australie, Océanie, Homme, Santé, Evaluation, Soin, Nursing, Qualité, Satisfaction, Autoperception, Vulnérabilité, Organisation, Environnement, Personnel sanitaire, Infirmier, Relation soignant soigné, Recommandation

    Mots-clés Pascal anglais : Australia, Oceania, Human, Health, Evaluation, Care, Nursing, Quality, Satisfaction, Self perception, Vulnerability, Organization, Environment, Health staff, Nurse, Health staff patient relation, Recommendation

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 99-0301366

    Code Inist : 002B30A01A2. Création : 16/11/1999.