Objectives To investigate whether sending patients a copy of their referral letter can reduce non-attendance at outpatient departments.
Setting 13 general practices in Exeter, Devon.
Subjects 2078 new consultant referrals from 26 doctors.
Main outcome measures Non-attendance at outpatient departments.
Results The doctors excluded 117 7 (5.6%) referrals, and 100 (4.8%) received no appointment.
Attendance data were available for 1857 of the 1861 patients sent an appointment (99.8%). The receipt of a copy letter had no effect on the non-attendance rate : copy 50/912 (5.5%) versus control 50/945 (5.3%). Conclusion Copy letters are ineffective in reducing non-attendance at outpatient departments.
Mots-clés Pascal : Hôpital, Externe, Soin, Duplication, Consultation hospitalière, Randomisation, Influence, Homme, Organisation santé, Lettre
Mots-clés Pascal anglais : Hospital, External, Care, Duplication, Hospital consultation, Randomization, Influence, Human, Public health organization
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 99-0284579
Code Inist : 002B30A01C. Création : 16/11/1999.