We evaluated the feasibility and time required for routine telephone communication with primary care physicians after cardiac procedures and surveyed primary care physicians as to their preferences for the method and content of reports of cardiac procedures.
A phone call was made within 1 day of the procedure during normal working hours to the primary care physician for all 414 patients who underwent cardiac catheterizations or interventions during a 1-year period.
Subsequently, all 211 primary care physicians were mailed a questionnaire on the effectiveness of phone calls as compared with other communication methods.
The primary care physician was reached with one call for 51% of patients and could not be contacted with up to five calls to office, clinic, or hospital for 32% of patients.
Mean (±SD) phone time per patient was 4.1 (±2.0) minutes.
Surveys were returned by 119 (56%) of 211 referring physicians.
Telephone communication was rated as « very helpful » by 69%. Most primary care physicians (86%) were « very » or « a little pleased » to receive phone calls.
Survey respondents identified the summary of the results and the recommendations for treatment as the most important parts of the report.
Respondents preferred personal phone calls or faxed reports to phone messages left with office staff, reports sent by electronic mail, or mailed written reports. (...)
Mots-clés Pascal : Cardiopathie coronaire, Questionnaire, Téléphone, Cathétérisme, Procédure, Postopératoire, Soin intégré, Faisabilité, Stratégie, Compte rendu, Chirurgien, Homme, Appareil circulatoire pathologie, Traitement instrumental
Mots-clés Pascal anglais : Coronary heart disease, Questionnaire, Telephone, Catheterization, Procedure, Postoperative, Managed care, Feasibility, Strategy, Report, Surgeon, Human, Cardiovascular disease, Instrumentation therapy
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 99-0279060
Code Inist : 002B25E. Création : 16/11/1999.