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  1. Block appointment systems for outpatient clinics with multiple doctors.

    Article - En anglais

    Studies of appointment systems have to some extent led to a wide acceptance of individual or block appointment schemes in private practice and outpatient clinics.

    Most of the studies assume there is one punctual doctor in a clinic, which is often not the case in reality.

    Motivated by observations of actual clinic operations, we develop a block appointment system for clinic operations with multiple random arriving doctors.

    Through extensive simulation studies, we identify properties shared by the best appointment schedules.

    With these properties we can design a scheme based on simulation search that provides the optimal schedule for a given scheduling environment in an acceptable computation time.

    A simple (suboptimal) appointment rule is also proposed.

    Mots-clés Pascal : Clinique, Simulation, Méthode heuristique, Horaire, Temps attente, Analyse coût, Temps service, Temps arrivée, Rendez-vous, Consultation externe

    Mots-clés Pascal anglais : Clinic, Simulation, Heuristic method, Schedule, Waiting time, Cost analysis, Service time, Arrival time

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 99-0255109

    Code Inist : 002B30A04B. Création : 16/11/1999.