Studies of appointment systems have to some extent led to a wide acceptance of individual or block appointment schemes in private practice and outpatient clinics.
Most of the studies assume there is one punctual doctor in a clinic, which is often not the case in reality.
Motivated by observations of actual clinic operations, we develop a block appointment system for clinic operations with multiple random arriving doctors.
Through extensive simulation studies, we identify properties shared by the best appointment schedules.
With these properties we can design a scheme based on simulation search that provides the optimal schedule for a given scheduling environment in an acceptable computation time.
A simple (suboptimal) appointment rule is also proposed.
Mots-clés Pascal : Clinique, Simulation, Méthode heuristique, Horaire, Temps attente, Analyse coût, Temps service, Temps arrivée, Rendez-vous, Consultation externe
Mots-clés Pascal anglais : Clinic, Simulation, Heuristic method, Schedule, Waiting time, Cost analysis, Service time, Arrival time
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 99-0255109
Code Inist : 002B30A04B. Création : 16/11/1999.