The case management process is a critical management and operational component in the delivery of customer services across the patient care continuum.
Case management has transcended time and will continue to be a viable infrastructure process for successful organizations in the future.
A key component of the case management infrastructure is information systems and technology support.
Case management challenges include effective deployment and use of systems and technology.
As more sophisticated, integrated systems are made available, case managers can use these tools to continue to expand effectively beyond the patient's episodic event to provide greater levels of cradle-to-grave management of healthcare.
This article explores methods for defining case management system needs and identifying automation options available to the case manager.
Mots-clés Pascal : Etats Unis, Amérique du Nord, Amérique, Système santé, Soin intégré, Définition, Organisation, Technologie, Coût, Qualité, Perspective
Mots-clés Pascal anglais : United States, North America, America, Health system, Managed care, Definition, Organization, Technology, Costs, Quality, Perspective
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 99-0246433
Code Inist : 002B30A01B. Création : 16/11/1999.