Determinants of consumers'healthcare-provider choice.
To determine if statistical differences exist between the average score profiles of the 2 groups (private and Ministry of Health inpatients) and to determine which variables account most for the differentiation between Ministry of Health and private inpatients in Riyadh City.
Using a self-administered questionnaire, data was gathered from 405 randomly selected inpatients in 7 Ministry of Health and private hospitals.
Two-group stepwise discriminant analysis was employed to analyze the collected data.
The analysis revealed that 11 of 37 variables were statistically significant in discriminating between Ministry of Health and private hospital inpatients.
These were source of payment, education, hospital-home distance, gender, good hotel-services, competent doctors, nutrition services, relationships with hospital staff, hospital reputation, friendly employees, and nationality.
This study shows the important factors that stand behind patient selection of a hospital for treatment.
Hospitals must focus on such factors in order to improve the quality of rendered health services.
Because of the scarcity of information, further studies on the same subject are also recommended.
Mots-clés Pascal : Choix, Système santé, Secteur public, Secteur privé, Arabie Saoudite, Asie, Homme, Etude statistique
Mots-clés Pascal anglais : Choice, Health system, Public sector, Private sector, Saudi Arabia, Asia, Human, Statistical study
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 99-0116613
Code Inist : 002B30A01B. Création : 16/11/1999.