The Children Act 1989 required local authorities to appoint independent people to participate in their complaints procedures.
The Department of Health has concentrated largely on monitoring these newly established procedures.
In contrast, very little guidance has been given about the role of independant people.
Nor has there been much published research in this area.
This paper is based on a study of the response of two neighbouring local authorities.
The aims were to discover how these authorities had interpreted the imprecise guidance from the Department of Health, and thereby to analyse the application of principles of independence within complaints procedures.
The findings showed how a « pool » of independent people had been selected, trained and employed to participate in Children Act complaints procedures.
Analysis of this system raises fundamental questions about the potential of this system to provide the kind of objective representation intented to be helpful to complainants.
It also contributes to the debate about the most effective ways of safeguarding the welfare of children and young people by providing them with an accessible complaints procedure.
The study identifies areas for future research, including the nature of complaints and the « practice wisdom » being acquired by independent people.
Mots-clés Pascal : Royaume Uni, Enfant, Médiation, Réglementation, Administration publique, Enquête
Mots-clés Pascal anglais : United Kingdom, Child, Mediation, Regulation, Civil service, Survey
Notice produite par :
ENSP - Ecole nationale de la santé publique (devenue EHESP)
Cote : 99/06 V
Code Inist : 002B30A07. Création : 16/11/1999.