Lessons from Europe on Quality Improvement : Report on the Velen Castle WHO Meeting.
In conjunction with the German Ministery of Health, the European Regional Office of the Word Health Organization (WHO/EURO) held a workshop, « Experiences with Quality Management in an International Context », at Velen Castle, Velen (Nordrhein-Westfalen), German, January 15-17,1998.
The approximately 50 participants were selected in part on the basis of recommendations of their respective countries'health ministries.
Implementation and evaluation of quality management : Possible ways to introduce quality management ranged from introduction of specific process control projects to total quality management (TQM) and reengineering.
Strategies for implementing quality management : Working group sessions identified specific strategies for high-level managers, health care providers, and various kinds of consummers to facilitate quality management.
For example, managers need to transmit a vision, create a quality management infrastrucure, develop reporting structures, establish a system of incentives, and manage the hospital according to the principles of continuous improvement.
Quality management models and tools : Hospitals and other health care providers in Sweden are testing various methods and systems to assess and improve their organizations'ability to meet patients'demands.
Benchmarking is being used as a tool for quality management of diabetes care (DiabCare-France). (...)
Mots-clés Pascal : Europe, Amélioration, Etude comparative, Recommandation, Congrès, Qualité, Soin, OMS, Diffusion information
Mots-clés Pascal anglais : Europe, Improvement, Comparative study, Recommendation, Congress, Quality, Care, WHO, Information dissemination
Notice produite par :
ORS Auvergne - Observatoire Régional de la Santé d'Auvergne
Code Inist : 002B30A11. Création : 06/10/1999.