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  1. Lessons from Europe on Quality Improvement : Report on the Velen Castle WHO Meeting.

    Article - En anglais

    Background :

    In conjunction with the German Ministery of Health, the European Regional Office of the Word Health Organization (WHO/EURO) held a workshop, « Experiences with Quality Management in an International Context », at Velen Castle, Velen (Nordrhein-Westfalen), German, January 15-17,1998.

    The approximately 50 participants were selected in part on the basis of recommendations of their respective countries'health ministries.

    Implementation and evaluation of quality management : Possible ways to introduce quality management ranged from introduction of specific process control projects to total quality management (TQM) and reengineering.

    Strategies for implementing quality management : Working group sessions identified specific strategies for high-level managers, health care providers, and various kinds of consummers to facilitate quality management.

    For example, managers need to transmit a vision, create a quality management infrastrucure, develop reporting structures, establish a system of incentives, and manage the hospital according to the principles of continuous improvement.

    Quality management models and tools : Hospitals and other health care providers in Sweden are testing various methods and systems to assess and improve their organizations'ability to meet patients'demands.

    Benchmarking is being used as a tool for quality management of diabetes care (DiabCare-France). (...)

    Mots-clés Pascal : Europe, Amélioration, Etude comparative, Recommandation, Congrès, Qualité, Soin, OMS, Diffusion information

    Mots-clés Pascal anglais : Europe, Improvement, Comparative study, Recommendation, Congress, Quality, Care, WHO, Information dissemination

    Notice produite par :
    ORS Auvergne - Observatoire Régional de la Santé d'Auvergne

    Code Inist : 002B30A11. Création : 06/10/1999.