Audit matrix for evaluating Finnish occupational health units.
Nordic Conference on the Work Environment and Health (NCWEH). Rebild Bakker, DNK, 1997/09/01.
Objectives The aim of this article is to describe how an audit matrix for occupational health units was formulated, what the preliminary results tell about its applicability, and how the matrix can help to implement the principles of « good practice in occupational health services ».
Methods Twelve areas eligible for auditing were selected for the matrix.
According to the recently issued principles of good practice, the principles of total quality management and continuous quality improvement, each area was divided into dcscriptions of 4 quality levels, the lowest being given 0 points and the highest 5-6 points.
The maximum total score was 72 points.
Results Of the 30 external audits, no unit had less than 18 points.
Nine units had 19-36 points, 17 units had 37-54 points, and 4 units had over 54 points. « Maintenance of work ability » received the highest mean of the given points (4.1), followed by « curative care » (4.0) and « multidisciplinarity » (3.9).
The lowest means were for « planning of activities » (3.1), « customer orientation » (3.2), and « quality improvement » (3.2).
Conclusions The audit matrix proved to he a practical method for auditing occupational health units, revealing both the most common flaws and strengths in the quality of Finnish occupational health services. (...)
Mots-clés Pascal : Médecine travail, Service santé, Audit, Finlande, Europe, Gestion qualité, Recommandation, Qualité totale, Support matriciel, Evaluation performance, Méthodologie
Mots-clés Pascal anglais : Occupational medicine, Health service, Audit, Finland, Europe, Quality management, Recommendation, Total quality, Matrix system, Performance evaluation, Methodology
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 99-0056870
Code Inist : 002B30B04. Création : 31/05/1999.