An administrator of a hospital or medical group practice who is convinced of the value of patient perceptions of its health care delivery process needs a high-quality survey system embracing an entire family of surveys.
This article is intended to provide some basic scientific criteria in choosing the appropriate survey system.
A psychometrically sound questionnaire : A questionnaire's degree of accuracy needs to be assessed by measuring its reliability and validity.
Interviewer bias, which is often associated with personal interviews and telephone surveys, tends to inflate patient satisfaction scores and, as a result, obscure opportunities for improvement.
Nonresponse bias, which is more typical of mailed surveys, occurs when there is a systematic difference between those who respond and those who do not respond.
The purpose of the survey determines the sampling method, the survey frequency, and the appropriate report format.
An enumerative study is conducted on a static population for a given period and/or location and is designed merely to describe outcomes.
An analytic study examines a process over time and seeks to determine why the outcomes were observed and/or whether planned improvements had any impact. (...)
Mots-clés Pascal : Hôpital, Soin, Ethique, Milieu familial, Population, Démographie, Médecin, Pratique professionnelle, Infirmier, Questionnaire, Méthodologie, Validité, Epidémiologie, Méthode étude, Biais méthodologique, Qualité, Satisfaction, Utilisateur, Groupe familial, Surveillance, Technique mesure
Mots-clés Pascal anglais : Hospital, Care, Ethics, Family environment, Population, Demography, Physician, Professional practice, Nurse, Questionnaire, Methodology, Validity, Epidemiology, Investigation method, Methodological bias, Quality, Satisfaction, User, Family group, Surveillance, Measurement technique
Notice produite par :
ORS Auvergne - Observatoire Régional de la Santé d'Auvergne
Code Inist : 002B30A11. Création : 31/05/1999.