Cancer Information Service (CIS) inquiries about cancer prevention and screening are an important opportunity to educate callers about primary or secondary cancer prevention, facilitate their decision-making, and, where appropriate, encourage action.
An evaluation was conducted to assess whether these callers'information needs are being satisfied and to determine if the information provided facilitates decisionmaking and subsequent risk reduction actions.
A random sample of 2,489 callers was surveyed during a 5-week period, 3 to 6 weeks after their initial call to CIS ; prevention or screening was stated as the main reason for calling by 331 respondents.
A series of questions was asked regarding level of satisfaction with CIS's performance and how helpful the information provided was in terms offeeling more knowledgeable, making decisions, and taking action.
The vast majority of respondents were satisfied with the information received, found it to be helpful, felt more knowledgeable as a result, and would call CIS again with subsequent questions.
Although demand characteristics are a possible source of bias, nearly three-quarters of the respondents reported subsequently discussing the information provided with someone else, and almost half sought additional information recommended by CIS. (...)
Mots-clés Pascal : Service santé, Communication information, Tumeur maligne, Dépistage, Prévention, Evaluation, Homme, Etats Unis, Amérique du Nord, Amérique, Education santé, Promotion santé
Mots-clés Pascal anglais : Health service, Information communication, Malignant tumor, Medical screening, Prevention, Evaluation, Human, United States, North America, America, Health education, Health promotion
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 98-0534167
Code Inist : 002B30A03A. Création : 23/03/1999.