The Cancer Information Service (CIS) provides accurate, up-to-date information to cancer patients, their families, the general public, and health professionals.
In 1996, the CIS telephone service received 208,971 calls from people with questions about cancer treatments and clinical trials (total calls=500,000).
Cancer information specialists are trained and certified to access the PDQ database of treatment options and clinical trials, to translate medical information into understandable terms in order to help callers make treatment decisions, and to discuss clinical trials proactively.
A telephone service user survey was conducted to assess the satisfaction and impact of the assistance and information provided to CIS callers.
Almost half of f the callers (46% of those calling for treatment information, 50% calling for clinical trial information) discussed the CIS information with a physician.
Over half (55% treatment, 54% clinical trial) said the information helped them make a treatment decision.
Twenty-four percent of treatment and 64% of clinical trial callers had enrolled in or had considered a clinical trial.
Almost all (95%) were satisfied with information received from the CIS.
The authors find that the CIS is fulfilling its role in disseminating information on cancer treatment and clinical trials through its telephone service.
The CIS proactively educates treatment callers about clinical trials. (...)
Mots-clés Pascal : Service santé, Communication information, Traitement, Chimiothérapie, Essai thérapeutique contrôlé, Comportement, Attitude, Coping, Evaluation, Prise décision, Recommandation, Homme, Etats Unis, Amérique du Nord, Amérique
Mots-clés Pascal anglais : Health service, Information communication, Treatment, Chemotherapy, Controlled therapeutic trial, Behavior, Attitude, Coping, Evaluation, Decision making, Recommendation, Human, United States, North America, America
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 98-0534130
Code Inist : 002B30A01C. Création : 23/03/1999.