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  1. The value and impact of the cancer information service telephone service. Part 4.

    Article - En anglais

    The Cancer Information Service (CIS) of the National Cancer Institute (NCI) is a health communications program that disseminates information through two channels : to individuals through a toll-free telephone service and to organizations (serving primarily underserved populations) through an outreach program.

    People call the 1-800-4-CANCER line to meet a variety of information needs.

    The information specialists who respond to these calls are prepared to answer questions ranging from cancer prevention to early detection, treatment, and survivorship.

    In a 1996 random sample survey, 2,489 callers were asked why they called, how they valued the information, and what health-related actions they took or decisions they made since their call.

    Results show the CIS is highly valued by its users, with satisfaction high across gender, age, education, and racial/ethnic groups.

    While differences in satisfaction were observed by caller type and subject of inquiry, nearly all respondents reported that contact with the CIS increased knowledge, provided reassurance, and influenced decisionmaking and health behavior.

    Overall, 95% were satisfied with CIS information, 98% trusted the information, 92% reported an increase in knowledge, 69% felt reassured, and 73% said the information helped them to better cope with their concerns.

    Eight out of 10 callers reported the information they received had a positive impact, with 56% reporting taking a positive health action. (...)

    Mots-clés Pascal : Tumeur maligne, Communication information, Programme sanitaire, Service santé, Téléphone, Evaluation, Homme, Etats Unis, Amérique du Nord, Amérique, Organisation santé

    Mots-clés Pascal anglais : Malignant tumor, Information communication, Sanitary program, Health service, Telephone, Evaluation, Human, United States, North America, America, Public health organization

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 98-0534129

    Code Inist : 002B30A01C. Création : 23/03/1999.