Patients'expectations and satisfaction in a teaching hospital emergency department.
To asses patients'expectations and satisfaction with the emergency department services.
A cross-sectional study incorporating a structured questionnaire, carried out on a sample of 1280 adults attending the emergency department in King Fahad Hospital of the University in Al-Khobar, Saudi Arabia.
Direct interviewing of subjects using a structured questionnaire was carried out.
The main parameters were demographic variables, visit type, time spent in the emergency department, patients expectations and satisfaction with all aspects of care offered in the emergency department.
The study has revealed reasonable rates of patients'satisfaction with emergency department care.
It also showed the need to improve certain areas in the light of patients'expectations and satisfaction, some of which include emergency department health team communication skills, and intelligent manipulation of the numbers of manpower, as well as effective triage and adoption of a nurse practitioner at the emergency department.
Mots-clés Pascal : Service urgence, Etude transversale, Centre hospitalier universitaire, Satisfaction, Expectation, Relation médecin malade, Evaluation, Qualité service, Homme, Arabie Saoudite, Asie, Urgence
Mots-clés Pascal anglais : Emergency department, Cross sectional study, Teaching hospital, Satisfaction, Expectation, Physician patient relation, Evaluation, Service quality, Human, Saudi Arabia, Asia, Emergency
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 98-0498968
Code Inist : 002B30A01C. Création : 19/02/1999.