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  1. Developing a CQI Program in a Family Medicine Department.

    Article - En anglais


    Efforts to implement continuous quality improvement (CQI) principles in ambulatory or primary care settings still lag behind efforts in the hospital setting.

    Many physicians view the concept of CQI with unconcealed skepticism ; the process of ambulatory care is very different from that of hospital-based care ; and the data necessary to guide CQI efforts are often either missing or inaccurate in the outpatient setting.

    Since fall 1995, the Department of Family Medicine (DFM) at the University of Michigan (Ann Arbor), including approximately 35 faculty members at seven family practice sites, has been engaged in CQI projects.

    Planning and implantation :

    • The CQI committee had a six-month deadline to lay out a plan for educating all faculty and staff in the importance of the CQI approach to problems ;

    • design methods for all faculty and staff to buy in to the concepts ;

    • and develop a plan to address basic clinical CQI activities, administrative systems change and work environment improvement, and larger ad hoc projects in clinical care, educational programs, and research programs.

    Implementation : CQI activities were incorporated into the routine monthly business agendas at each clinical site, each of which had a functioning local committee and had begun development of at least one CQI project.

    Projecting into the future and conclusions 

    Cost cutting has further moved CQI from the sideline to center stage in the DFM's activities. (...)

    Mots-clés Pascal : Amélioration, Processus, Méthodologie, Relation professionnelle, Travail, Soin, Ambulatoire, Hôpital, Secteur privé, Concurrence économique, Système économique, Sciences économiques, Condition travail, Qualité, Economie marché

    Mots-clés Pascal anglais : Improvement, Process, Methodology, Professional relation, Work, Care, Ambulatory, Hospital, Private sector, Competition(economy), Economic system, Economics, Working condition, Quality, Market economy

    Logo du centre Notice produite par :
    Observatoire Régional de la Santé Auvergne-Rhône-Alpes

    Code Inist : 002B30A11. Création : 19/02/1999.