Patient satisfaction and rehabilitation services.
Despite the widespread use of patient satisfaction measures, there has been only a small amount of research and writing on the topic in rehabilitation.
This article reviews selectively the large amount of literature on satisfaction in health care, examines work in rehabilitation settings, and highlights issues in patient satisfaction, given the unique circumstances of rehabilitation services.
A Medline search was made of the past 10 years using descriptors related to patient satisfaction, rehabilitation, and selected diagnostic categories.
Additional sources came from references on satisfaction accumulated by the author over the past 20 years.
Because of the voluminous literature, findings from existing reviews were emphasized, particularly those using meta-analytic methods.
All articles that involved satisfaction in rehabilitation settings were included.
Research in health care generally shows high levels of satisfaction.
Personal aspects of care, including full communication, are the most important predictors, whereas age, education, and social status show weak relationships with rating levels.
Dissatisfied patients tend to seek other providers.
Higher satisfaction is associated with patient compliance and better outcomes.
Levels of satisfaction are especially high in rehabilitation. (...)
Mots-clés Pascal : Réhabilitation, Traitement, Relation médecin malade, Satisfaction, Service santé, Soin santé primaire, Questionnaire, Evaluation, Homme, Revue bibliographique
Mots-clés Pascal anglais : Rehabilitation, Treatment, Physician patient relation, Satisfaction, Health service, Primary health care, Questionnaire, Evaluation, Human, Bibliographic review
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 98-0445663
Code Inist : 002B30A05. Création : 25/01/1999.