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  1. Determinants of adolescents'satisfaction with health care providers and intentions to keep follow-up appointments.

    Article - En anglais

    Objective 

    To better understand the determinants of adolescents'satisfaction with their health care providers and to examine the relationship among satisfaction, intention to return for follow-up, and appointment-keeping behavior.

    Methods 

    One hundred and twenty-four adolescent patients attending a university-based general adolescent medicine clinic were surveyed prior to the visit about their attitudes regarding provider behavior.

    After the visit, subjects completed a questionnaire on provider behavior during the visit, satisfaction with the visit, and intention to keep their follow-up appointment.

    Results 

    Multivariate regression analysis revealed that pre-visit attitudes about providers'style of behavior predicted satisfaction (bêta=0.252 ; p<0.01).

    After controlling for pre-visit attitudes, perceptions about providers'style of behavior proved to be a strong predictor of visit satisfaction (bêta=0.512 ; p<0.01).

    Visit satisfaction was associated with intention to keep scheduled follow-up appointments (r=0.327 ; p<0.01).

    However, subjects with greater intention to return were not more likely to keep their follow-up appointments.

    Conclusion 

    Provider behavior is an important determinant of adolescents'satisfaction with their health care.

    Mots-clés Pascal : Satisfaction, Relation médecin malade, Interaction sociale, Observance thérapeutique, Consultation, Adolescent, Homme

    Mots-clés Pascal anglais : Satisfaction, Physician patient relation, Social interaction, Treatment compliance, Consultation, Adolescent, Human

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 98-0374122

    Code Inist : 002B30A03B. Création : 25/01/1999.