To better understand the determinants of adolescents'satisfaction with their health care providers and to examine the relationship among satisfaction, intention to return for follow-up, and appointment-keeping behavior.
One hundred and twenty-four adolescent patients attending a university-based general adolescent medicine clinic were surveyed prior to the visit about their attitudes regarding provider behavior.
After the visit, subjects completed a questionnaire on provider behavior during the visit, satisfaction with the visit, and intention to keep their follow-up appointment.
Multivariate regression analysis revealed that pre-visit attitudes about providers'style of behavior predicted satisfaction (bêta=0.252 ; p<0.01).
After controlling for pre-visit attitudes, perceptions about providers'style of behavior proved to be a strong predictor of visit satisfaction (bêta=0.512 ; p<0.01).
Visit satisfaction was associated with intention to keep scheduled follow-up appointments (r=0.327 ; p<0.01).
However, subjects with greater intention to return were not more likely to keep their follow-up appointments.
Provider behavior is an important determinant of adolescents'satisfaction with their health care.
Mots-clés Pascal : Satisfaction, Relation médecin malade, Interaction sociale, Observance thérapeutique, Consultation, Adolescent, Homme
Mots-clés Pascal anglais : Satisfaction, Physician patient relation, Social interaction, Treatment compliance, Consultation, Adolescent, Human
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 98-0374122
Code Inist : 002B30A03B. Création : 25/01/1999.