More is known about fatal workplace violence than non-fatal workplace violence (NFWV).
This study provides descriptive information on the number and cost of NFWV claims filed with a large workers'compensation carrier.
NFWV claims from 51 US jurisdictions were selected either by cause codes or by word search from the accident-description narrative.
Claims reported in 1993 through 1996 were analyzed to report the frequency, cost, gender, age, industry, and nature of injury.
An analysis of a random sample of 600 claims provided information on perpetrator type, cause of events, and injury mechanism.
A total of 28,692 NFWV claims were filed during the study period.
No cost was incurred for 32.5% of the claims, and 15.5% received payments for lost work.
As a percentage of all claims filed by industry, schools had the highest percentage (11.4%) of NFWV claims, and banking had the highest percentage (11.5%) of cost.
The majority of claims in the banking random sample group (93%) were due to stress.
In the random sample, 90.3% of claims were caused by criminals (51.8%) or by patients, clients, or customers (38.5%). Only 9.7% were caused by an. employee (9.2%) or a personal acquaintance of the employee (0.5%). Employers should acknowledge that AFWV incidents occur, recognize that the majority of perpetrators are criminals or clients rather than employees, and develop appropriate prevention and intervention programs.
Mots-clés Pascal : Lieu travail, Milieu professionnel, Etats Unis, Amérique du Nord, Amérique, Violence, Coût, Economie santé, Homme, Indemnité dédommagement, Blessure, Accident, Epidémiologie, Agressivité, Criminalité
Mots-clés Pascal anglais : Work place, Occupational environment, United States, North America, America, Violence, Costs, Health economy, Human, Indemnity, Injury, Accident, Epidemiology, Aggressiveness, Criminality
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 98-0352776
Code Inist : 002B30B04. Création : 27/11/1998.