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  1. Lowering the language barrier in an acute psychiatric setting.

    Article - En anglais


    The aim of this paper is to investigate the effectiveness of a training and policy strategy to improve communication opportunities in an acute inpatient unit for patients of non-English-speaking background (NESB) with low English proficiency.


    A pre-and post-intervention design involved :

    • (i) a survey of the multilingual skills of 80 clinical staff ;

    • (ii) recording of patients'ethnic background and proficiency ;

    • (iii) pre-and post-intervention data collection of the main outcome measure (communications with patients in a language other than English [LOTE]) ;

    • and (iv) staff training, and active encouragement, in interpreter use.

    English proficiency was assessed using the population census proficiency question.


    Of 257 admissions, 33% were of NESB and 19% preferred to speak a LOTE.

    The staff survey yielded a 49% return rate and showed that, of 11 LOTEs spoken by patients, seven were also spoken by 17 of the staff.

    Twenty-nine percent of staff were not clinically proficient in these languages.

    Compared to the NESB population, a higher proportion of NESB patients rated low on proficiency.

    Following the intervention, interpreter bookings and booking duration increased significantly.


    A standard training package and a policy promoting interpreter use improved communication opportunities in an acute setting where language needs are typically poorly met. (...)

    Mots-clés Pascal : Formation professionnelle, Personnel sanitaire, Bilinguisme, Santé mentale, Milieu culturel, Environnement social, Barrière linguistique, Langage, Australie, Océanie, Homme

    Mots-clés Pascal anglais : Occupational training, Health staff, Bilingualism, Mental health, Cultural environment, Social environment, Linguistic barrier, Language, Australia, Oceania, Human

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 98-0348996

    Code Inist : 002B18H04. Création : 27/11/1998.