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  1. Personal assistance for people with physical disabilities : Consumer-direction and satisfaction with services.

    Article - En anglais


    To determine whether people who receive consumer-directed personal assistance services (PAS) are more satisfied with the services they receive than those receiving PAS that are not consumer-directed.


    A quasi-experimental survey comparison of long-term outcomes among people receiving consumer-directed PAS in Virginia and persons on the waiting list to receive those services.

    Surveys were conducted by mail and telephone.


    The general community in Virginia.


    Ninety-two Virginia residents with physical disabilities living in the community.

    Sixty individuals were receiving consumer-directed PAS, and 32 were on the waiting list for consumer-directed PAS and were receiving paid personal assistance that was not consumer-directed.

    Main Outcomes Measures 

    The Personal Assistance Satisfaction Index (PASI) ; X2 and t tests were conducted.


    People receiving consumer-directed PAS scored significantly higher on the PASI than the waiting-list control group and were consistently more likely to report high levels of satisfaction on the majority of individual PASI items.


    Consumer-directed PAS are associated with high levels of satisfaction relative to PAS that are not consumer-directed.

    Individual PASI items related to control over PAS and flexibility of services showed the greatest differences in satisfaction.

    Mots-clés Pascal : Handicap physique, Assistance technique, Vie quotidienne, Relation, Incapacité, Evaluation, Satisfaction, Etude comparative, Homme, Réadaptation physique

    Mots-clés Pascal anglais : Physical handicap, Technical assistance, Daily living, Relation, Disability, Evaluation, Satisfaction, Comparative study, Human, Physical rehabilitation

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 98-0295858

    Code Inist : 002B26O. Création : 27/11/1998.