To evaluate community pharmacists'interpersonal skills, ability to make appropriate assessment of a patient's drug-related problems, and ability to propose an appropriate therapeutic plan.
A disguised shopper design was used.
Four different case scenarios were designed, with input from a five-member community/primary care pharmacist advisory committee.
Two different cases were assigned to each of two shoppers.
One hundred and one pharmacies were shopped twice, totaling 202 shopping experiences.
A three-member evaluation committee made up of clinical faculty members in ambulatory care and internal medicine assessed the appropriateness of the recommendations.
The study was conducted in 101 randomly selected community pharmacies in the Pittsburgh area, including both chain and independent pharmacies.
Main outcome measures included the quality of the pharmacist'interpersonal skills, patient assessment skills, and recommendations.
The majority of pharmacists demonstrated acceptable to good interpersonal skills.
Overall, 31.7% of the recommendations were appropriate, while 39.1% were poor (i.e., recommendations that would likely worsen the patient's condition or potentially harm the patient).
In 33.2% of the cases, recommendations were made without prior assessment of the patient's problems. (...)
Mots-clés Pascal : Pharmacien, Pharmacie officine, Personnel sanitaire, Homme, Pratique professionnelle, Evaluation, Recommandation, Enquête, Etats Unis, Amérique du Nord, Amérique, Soin pharmaceutique
Mots-clés Pascal anglais : Chemist, Drugstore, Health staff, Human, Professional practice, Evaluation, Recommendation, Survey, United States, North America, America, Pharmaceutical care
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 98-0262812
Code Inist : 002B30A05. Création : 11/09/1998.