logo BDSP

Base documentaire


  1. Communication behaviours in a hospital setting : an observational study.

    Article - En anglais

    Objective 

    An exploratory study to identify patterns of communication behaviour among hospital based healthcare workers.

    Design 

    Non-participatory, qualitative observational study.

    Setting 

    British district general hospital.

    Subjects 

    Eight doctors and two nurses.

    Results 

    Communication behaviours resulted in an interruptive workplace, which seemed to contribute to inefficiency in work practice.

    Medical staff generated twice as many interruptions via telephone and paging systems as they received.

    Hypothesised causes for this level of interruption include a bias by staff to interruptive communication methods, a tendency to seek information from colleagues in preference to printed materials, and poor provision of information in support of contacting individuals in specific roles.

    Staff were observed to infer the intention of messages based on insufficient information, and clinical teams demonstrated complex communication patterns, which could lead to inefficiency.

    Conclusion 

    The results suggest a number of improvements to processes or technologies.

    Staff may need instruction in appropriate use of communication facilities.

    Further, excessive emphasis on information technology may be misguided since much may be gained by supporting information exchange through communication technology.

    Voicemail and email with acknowledgment, mobile communication, improved support for role based contact, and message screening may be beneficial in the hospital environment.

    Mots-clés Pascal : Technologie communication, Hôpital, Communication information, Personnel sanitaire, Pratique professionnelle, Homme

    Mots-clés Pascal anglais : Communication technology, Hospital, Information communication, Health staff, Professional practice, Human

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 98-0155502

    Code Inist : 002B30A05. Création : 21/07/1998.