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  1. Patientenzufriedenheit nach einer stationären Rehabilitation : Unterschiedliche Ergebnisse bei unterschiedlichen Befragungszeitpunkten ?

    Article - En allemand

    Traduction en anglais : Patient satisfaction after in2p1atient rehabilitation.

    Different Results at Different Times of Questioning ?

    In 1994 a quality assurance programme for the German medical rehabilitation system was introduced by the national association of pension funds.

    One of its five parts focussed on patients'satisfaction and health effects.

    Both domains were to be assessed by postal questionnaires.

    The first section of the instrument enquired about patients'perceptions and evaluations of both rehabilitation structures and processes.

    It is well known that satisfaction surveys tend to underestimate the true level of criticism due to social desirability bias.

    This is especially problematic in the context of quality assurance programmes where criticism can be seen as one driving force of improvement.

    The magnitude of the bias depends on many factors.

    In this study we tested the influence of different time intervals between discharge from rehabilitation clinic and first postal contact.

    Design 

    We conducted an experimentally varied satisfaction survey among four groups of rehabilitands.

    If necessary, the first postal questionnaire was followed by two reminders.

    Setting 

    One Bavarian pension fund for blue collar workers.

    Patients 

    520 rehabilitands were recruited from various rehabilitation clinics specialized in muskuloskeletal disorders.

    About 70% suffered from nonspecific back pain.

    They were randomly allocated to one of the following time intervals between discharge and postal questionnaire : one, four, eight and twelve weeks. (...)

    Mots-clés Pascal : Malade, Homme, Satisfaction, Enquête par correspondance, Sortie hôpital, Intervalle temps, Qualité, Soin, Réhabilitation, Assurance qualité, Allemagne, Europe

    Mots-clés Pascal anglais : Patient, Human, Satisfaction, Mail inquiry, Hospital discharge, Time interval, Quality, Care, Rehabilitation, Quality assurance, Germany, Europe

    Logo du centre Notice produite par :
    Inist-CNRS - Institut de l'Information Scientifique et Technique

    Cote : 98-0152137

    Code Inist : 002B30A04A. Création : 21/07/1998.