Are we telling patients enough ? A pilot study to assess patient information needs in a gastroenterology outpatient department.
Objective To define whether gastroenterology patients wish to receive more information concerning many aspects of their illness and to elicit their attitude after receiving written communication from their hospital practitioner.
Methods In stage 1,73 gastroenterology patients were interviewed and completed a structured questionnaire after their hospital outpatient visit, to assess whether they would like to receive more information about their condition.
Stage 2 involved posting a copy of the general practitioner's letter, dictated in the clinic, to the patient and assessing their opinion of its value, by using a second questionnaire.
In stage 3 a group of outpatients received a letter specifically prepared for them which summarized the outcome of their clinic visit (with avoidance of medical terms) and they again completed a questionnaire.
Results More than 75% of patients wished to receive written communication from their hospital practitioner.
Ninety percent wanted to know more about diagnostic tests and 92% requested more information about their medication.
Ninety percent of patients who received a copy of their GP's letter claimed to understand its contents and felt it was beneficial.
Ninety four percent wanted the service to continue.
However, there was no advantage in preparing a special letter for patients compared with a simple copy of that sent to their GP. (...)
Mots-clés Pascal : Relation médecin malade, Information biomédicale, Intérêt, Malade, Evaluation, Satisfaction, Questionnaire, Etude statistique, Homme
Mots-clés Pascal anglais : Physician patient relation, Biomedical information, Interest, Patient, Evaluation, Satisfaction, Questionnaire, Statistical study, Human
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 98-0137447
Code Inist : 002B30A09. Création : 21/07/1998.