Norms and nurse management of conflicts : Keys to understanding nurse-physician collaboration.
In this cross-sectional study, registered nurses from 36 emergency rooms completed an abridged version of the Organizational Culture Inventory (Cooke & Lafferty, 1989) and responded to nine hypothetical conflict vignettes.
Stepwise regressions were performed with nurse conflict style intentions as dependent variables and 10 independent variables (three sets of norms, five measures of conflict styles expected to be used by the physician, gender, and education).
Nurses'expectations for physicians to collaborate and strong constructive and aggressive norms were found to explain a moderate amount of variance (32%) in nurses'intentions to collaborate in conflicts conducive to nurse-physician collaboration.
The findings of this study provide support for the proposed theoretical framework and can be used to design interventions that promote nurse-physician collaboration.
Mots-clés Pascal : Relation professionnelle, Conflit, Gestion, Médecin, Infirmier, Personnel sanitaire, Homme, Coopération, Interaction sociale, Motivation, Intention, Modèle théorique, Enquête
Mots-clés Pascal anglais : Professional relation, Conflict, Management, Physician, Nurse, Health staff, Human, Cooperation, Social interaction, Motivation, Intention, Theoretical model, Survey
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 98-0136929
Code Inist : 002B30A05. Création : 21/07/1998.