Ensuring Managed Health Care Quality : Areas of Consensus and Debate. Conference. Tucson, AZ, USA, 1997/01/20.
On the surface, quality assurance and quality improvement appear to have similar objectives ; however, the purpose of each is fundamentally different.
This paper discusses these two frequently confused approaches to quality in health care, identifying the primary objective of each and clarifying which approach should be used for various situations.
Past and present issues, including questions such as, « What should a health plan's role be ? » and « What does the public want ? » are explored using examples and study results.
A California quality scoreboard project is also discussed, including the initial process of ranking plans and the difficulties encountered in attempting to publicize the data.
Finally, areas of consensus and debate are addressed.
Mots-clés Pascal : Efficacité traitement, Médicament, Utilisation, Contrôle qualité, Gestion qualité, Assurance qualité, Soin intégré
Mots-clés Pascal anglais : Treatment efficiency, Drug, Use, Quality control, Quality management, Quality assurance, Managed care
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Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 98-0098072
Code Inist : 002B30A01C. Création : 22/06/1998.