Consumer reports in health care : Do they make a difference in patient care ?
Context. - Consumer reports in health care are a relatively recent phenomenon.
Primarily designed to assist consumers in making more informed decisions about their personal health care, they appear to have an important by-product-they led to positive changes in the behavior of clinicians and health care delivery organizations.
While there has been much speculation on their impact on health care consumer behavior, consumer reports offer an effective strategy in improving the quality of patient care.
- To examine the impact of an obstetrics consumer report developed and issued by the Missouri Department of Health on hospital behavior.
Design and Setting
- A retrospective study of hospital behavior using both primary survey and secondary clinical data.
- Consumer reports were issued in 1993 to all Missouri hospitals providing obstetrical services (n=90).
A survey was conducted a year later, and the results were analyzed with other available data to determine the effect of the report.
Two hospitals discontinued obstetrical services by the time of the survey ; of the remaining 88 hospitals, 82 (93%) responded to the survey.
Main Outcome Measures
Mots-clés Pascal : Consommateur, Compte rendu, Information public, Santé, Soin, Guide pratique, Organisation santé, Homme, Etats Unis, Amérique du Nord, Amérique, Prise décision
Mots-clés Pascal anglais : Consumer, Report, Public information, Health, Care, Handbook, Public health organization, Human, United States, North America, America, Decision making
Notice produite par :
Inist-CNRS - Institut de l'Information Scientifique et Technique
Cote : 98-0033506
Code Inist : 002B30A03A. Création : 17/04/1998.